Red D is recruiting an experienced and motivated Reservations Supervisor for a leading luxury hotel in County Kildare. This role offers an opportunity to contribute to the success of an exceptional property known for delivering outstanding guest experiences.

Key Responsibilities:

• Manage guest enquiries related to reservations with professionalism and efficiency.
• Maintain comprehensive knowledge of all room types, services, facilities, rates, and packages available.
• Deliver a warm, courteous, and professional service to guests, ensuring their needs are met and expectations exceeded.
• Build strong relationships with travel agents and corporate contacts to drive bookings and revenue.
• Maximise revenue opportunities by upselling rooms, upgrades, dining experiences, and additional services.
• Manage the switchboard, ensuring calls are directed appropriately and queries are addressed effectively.
• Support the reservations team to ensure accuracy and efficiency in handling bookings and guest communications.

Key Requirements:

• Flexibility with working hours.
• Experience with Opera or similar reservation systems is preferred but not required.
• Strong administrative and organisational skills with exceptional attention to detail.
• A motivated, positive attitude with excellent time management skills.
• Proven leadership ability and the capability to work well in a team-oriented environment.

Benefits of the Role:

• Learning and development opportunities to enhance skills and career growth.
• Complimentary leisure centre membership.
• Discounts available at affiliated properties and services.
• Access to an Employee Assistance Programme and wellness initiatives.
• Onsite benefits include free parking and meals during shifts.
• Incentive programmes, including referral and recognition schemes.
• Flexible working hours to suit personal commitments.
• A supportive and team-focused working environment with opportunities for progression.