Learning & Development Manager | 5-Star Luxury Resort | Ireland

Red D are recruiting a Learning & Development Manager for a leading 5-star luxury resort in Ireland.

We are looking for an experienced Learning & Development Manager who understands what exceptional service looks like in a luxury resort and knows how to develop the people and teams who deliver it.

This is an excellent opportunity for someone with a strong background in luxury hospitality training, particularly within properties operating to Forbes Standards and/or Leading Quality Assurance (LQA) standards.

Working across a diverse resort operation, the successful candidate will play an important role in developing a culture of learning, supporting department heads and ensuring consistently high service standards throughout the property.

We are particularly interested in candidates who understand the demands of a 5-star resort environment, where exceptional guest experiences depend on the consistent delivery of personalised service across multiple departments and facilities.

The Role

As Learning & Development Manager, you will be responsible for developing, implementing and maintaining the resort’s learning and development programmes, working closely with the senior leadership team and department heads.

Key responsibilities will include:

• Developing and delivering a comprehensive learning and development strategy across the resort
• Ensuring training programmes support Forbes Standards and/or LQA standards
• Working closely with department heads to identify training needs and improve service delivery
• Designing and delivering engaging training sessions covering luxury service standards, guest engagement, communication and leadership
• Preparing teams for Forbes and/or LQA assessments through ongoing training, coaching and service observations
• Conducting regular service audits, identifying areas for improvement and implementing appropriate training
• Developing department-specific training programmes across Accommodation, Front Office, Food & Beverage, Spa, Leisure and other resort operations
• Supporting the induction and onboarding of new employees, ensuring they understand the resort’s service philosophy and expectations
• Coaching and mentoring managers and supervisors to strengthen their leadership and people development skills
• Supporting employee development, succession planning and internal career progression
• Monitoring training effectiveness, maintaining accurate training records and reporting on progress
• Building a positive learning culture where employees feel supported, motivated and confident in delivering exceptional service

What We Are Looking For

We are looking for a Learning & Development Manager who combines excellent training and coaching skills with a genuine understanding of luxury resort hospitality.

The ideal candidate will have:

• Previous experience as a Learning & Development Manager, Training Manager or in a similar role within a 5-star luxury hotel or resort
• Strong knowledge of Forbes Standards and/or Leading Quality Assurance (LQA)
• Experience delivering luxury service training and preparing teams for external quality assessments
• A strong operational understanding of luxury resort departments, including Rooms, Food & Beverage and guest services
• Excellent presentation, facilitation and communication skills
• The ability to engage, motivate and develop employees at every level
• Experience working closely with department heads and senior leadership teams
• A practical, hands-on approach to training, coaching and improving service standards
• Strong organisational skills and the ability to manage training requirements across a large, multi-department operation
• A genuine interest in people development and creating memorable guest experiences

Experience within a luxury hotel or resort that has successfully achieved high Forbes or LQA assessment scores would be particularly valuable.

The Opportunity

This is an opportunity to make a real contribution to the service culture of a leading 5-star resort, working with an experienced management team that recognises the importance of investing in its people.

With a variety of departments and guest experiences across the resort, the Learning & Development Manager will have the opportunity to influence service standards, develop leadership capability and support the continued professional development of employees throughout the property.

This position will suit someone who enjoys being visible across the operation, building relationships with employees and managers and seeing the results of their training reflected in the guest experience.

We can only consider candidates with full, unrestricted permission to live and work in the EU.

UK passport holders are also welcome to apply.

About Red D Recruitment

Red D Recruitment is a specialist recruitment consultancy with over 30 years of experience in hospitality recruitment across Ireland, the UK and Europe.

We work closely with leading hotels, resorts, restaurants, hospitality groups and people-focused businesses, recruiting talented professionals at management, senior leadership and executive level.

Our recruitment specialisms include:

• Hotel General Management & Operations
• Food & Beverage Management
• Culinary & Executive Chef Appointments
• Sales, Marketing & Revenue Management
• Rooms Division & Accommodation Management
• Human Resources, People & Culture and Learning & Development
• Spa, Leisure & Wellness Management
• Finance, Engineering & Facilities Management
• Executive, C-Suite & Board Appointments, including Non-Executive Directors and Independent Non-Executive Directors

At Red D, we believe successful recruitment is about understanding people, businesses and the importance of finding the right fit for both.

Red D Recruitment is an equal opportunities recruitment agency. We welcome applications from suitably qualified candidates from all backgrounds.