Senior Hotel Operations Manager

Location: Dublin, Ireland

Salary: €65,000 – €70,000 plus bonus

Red D are recruiting a Senior Hotel Operations Manager for one of Dublin’s leading hotels.

About the Role:

This role offers an opportunity to lead the operational excellence of a prominent Dublin hotel, known for its exceptional service and efficient operations. The successful candidate will be responsible for managing the day-to-day activities across all areas of the hotel, ensuring financial targets are met and the highest standards of service are maintained.

Key Responsibilities:

• Operational Management:
  • Support the Deputy GM in ensuring the smooth operation of the hotel.
  • Oversee the daily operations of all departments, ensuring high standards and adequate staffing.
  • Motivate and manage Heads of Departments to achieve optimal performance.
• Financial Targets:
  • Collaborate with colleagues to meet targets related to Revenue, Payroll, GP percentages, and other financial objectives.
  • Work with the Bar and Restaurant Managers to boost sales and ensure smooth operations in Food & Beverage outlets.
• Compliance and Standards:
  • Optimize service procedures to meet audit standards in Fire, Health & Safety.
  • Prepare for and monitor brand audit visits.
  • Oversee the implementation and updating of Standard Operating Procedures (SOPs) across all areas.
• Team Leadership and Development:
  • Ensure Duty Managers, Assistant Managers, and Supervisors are well-trained and efficient in their roles.
  • Support and coach the management team in collaboration with the Deputy GM.
  • Assist the HR team in achieving group training compliance targets and maintaining a motivated team.
• Health & Safety:
  • Promote and enforce health and safety protocols throughout the hotel.
  • Participate actively in the Health & Safety Committee and attend monthly meetings.
  • Conduct ongoing Health & Safety training for all employees.
• Guest Relations:
  • Handle and follow up on all guest complaints in a timely and professional manner.
  • Ensure all staff are trained in complaint handling, and escalate issues to Deputy/General Manager when necessary.
• Flexibility and Adaptability:
  • Be flexible and cooperative in assisting with various hotel operations as needed.
  • Provide support across different departments to ensure smooth hotel operations.

Qualifications:

• Proven experience in hotel management or a similar role.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• In-depth knowledge of hotel operations and standards.
• Ability to work under pressure and meet tight deadlines.
• Exceptional communication and interpersonal skills.
• Strong understanding of financial management and budgeting.

Benefits:

• Very competitive salary with performance-based bonuses and company pension.
• Company discounts.
• Opportunities for professional development and career progression.
• Collaborative and supportive work environment.