Red D are recruiting a General Manager for a beautifully designed boutique contemporary four-star luxury hotel in Scotland. This is a visible, hands-on leadership role suited to a General Manager who leads from the front and understands that strong hotels are built through disciplined operations, engaged teams and consistent service standards.

The General Manager will take full responsibility for the overall performance of the hotel, leading the management team while working closely with ownership to ensure the property continues to perform commercially and operationally.

This role will suit a General Manager with excellent operational experience who enjoys being present across the business and actively involved in the day-to-day running of the hotel. The company behind the property is expanding and has built a strong reputation as an employer within the hospitality sector.

The Role
The General Manager will oversee every aspect of the hotel operation, ensuring the highest standards across rooms, food and beverage, guest experience and financial performance.
This is not a remote leadership role. The successful General Manager will be highly visible throughout the property, supporting the team, interacting with guests and ensuring standards are delivered every day.

Key Responsibilities
Operational Leadership
– Lead the day-to-day operation of the hotel across all departments
– Work closely with Heads of Department to ensure smooth and efficient operations
– Maintain strong service standards across rooms and food and beverage
– Lead regular management meetings and team briefings
– Ensure compliance with company policies, procedures and operating standards

Guest Experience
– Maintain high guest satisfaction standards
– Act as the senior point of contact for complex guest matters
– Support service recovery when required

Commercial & Financial Performance
– Take ownership of the hotel’s financial performance and profitability
– Analyse profit and loss reports and implement improvements where required
– Work closely with sales and revenue teams to maximise room yield and revenue
– Oversee forecasting, budgeting and financial reporting for ownership
– Identify opportunities for cost control and operational efficiency

Strategic Leadership
– Work with ownership to develop short and long-term business strategies
– Lead operational improvement initiatives and capital projects
– Support business growth through strong client and market relationships

People & Culture
– Lead, mentor and develop the hotel’s management team
– Support recruitment and development of key team members
– Maintain a professional and accountable working environment

Governance & Compliance
– Ensure compliance with all legal, safety, fire and health regulations
– Lead responses to internal and external audits
– Maintain strong operational discipline and reporting standards

The Ideal Candidate
The successful General Manager will be a confident and experienced hotel leader with strong operational instincts and the ability to balance guest experience with commercial performance.

Experience as a General Manager or Deputy General Manager within a four star luxury or five star hotel environment is essential.

This role will suit someone who:
– Is highly operational and visible within the hotel
– Has strong rooms and food and beverage knowledge
– Understands financial performance and hotel profitability
– Leads teams with clarity and authority
– Enjoys being present on the floor and connected to the operation

Experience within boutique or lifestyle hotels would be particularly valuable