Red D are recruiting an Assistant Reservations Manager for a well-established hotel group.

This Assistant Reservations Manager role sits right at the centre of the commercial engine. You’re not only managing bookings, you’re influencing revenue, pace and performance across a busy reservations function.

You’ll work closely with the Reservations Manager, supporting the day-to-day running of the reservations team while taking real ownership of standards, performance and results. This is a role for someone who enjoys being hands-on, leading from the front and keeping things tight while developing the team around them.

There’s scale here. You’ll be working with a large team, including Supervisors and Team Leads, so this isn’t a step-up role for someone still finding their feet. You need to be comfortable managing people, setting expectations and holding standards.

What you’ll be doing

• Supporting the Reservations Manager in the daily running of reservations operations
• Leading and managing a team including Supervisors and Team Leads
• Monitoring performance, pace and conversion and acting on it
• Working closely with Revenue, Sales and Front Office to drive occupancy and rate
• Handling escalations and making sure issues are resolved quickly and properly
• Coaching and developing the team to improve consistency and output
• Reviewing systems and processes and tightening where needed
• Supporting forecasting, reporting and budgeting

What we’re looking for

• Solid experience in hotel reservations at senior agent, supervisor or management level
• Someone who has already managed people and knows how to get the best out of a team
• Strong understanding of revenue principles and how reservations impacts performance
• Good working knowledge of OPERA or similar systems
• Comfortable with data, reporting and making decisions based on it
• Organised, clear and able to manage multiple priorities without things slipping
• Calm under pressure, especially when dealing with escalations

Why this role

This Assistant Reservations Manager role gives you real exposure to the commercial side of the business. You’ll be involved in decisions that directly impact revenue, not only processing bookings.

If you’ve been in reservations for a few years and want more responsibility, more visibility and a stronger commercial angle, this is a solid move.

We can only consider candidates with full, unrestricted permission to live and work in the EU. UK passport holders are also welcome to apply.

About Red D Recruitment

Red D Recruitment specialises in senior hospitality recruitment across Ireland and the UK, placing General Managers, Managing Directors, CEOs, Chief Operating Officers, Chief Financial Officers and Chief People Officers across hotels, workplace catering, tourism and visitor attractions.

Across hotels and hospitality businesses, Red D appoints Director of Operations, Hotel Manager, Director of Food & Beverage, Director of Sales & Marketing, Director of Revenue, Commercial Director, Finance Director, Director of Engineering, Director of Rooms, Director of Events and Director of People & Culture.

In workplace catering, Red D appoints Operations Directors, Catering General Managers, Hospitality Managers and Events Managers for leading workplace catering operations.

Red D also places Executive Head Chefs, Head Chefs, Executive Sous Chefs, Head Pastry Chefs and Michelin star kitchen teams for leading hospitality and tourism businesses.