Our client, a leading luxury hospitality destination in County Kildare, is seeking an experienced Reservations Manager to lead their Reservations team and play a key role in driving revenue performance while delivering exceptional guest service.

This is an exciting opportunity for a commercially minded hospitality professional with strong leadership skills and a passion for delivering outstanding customer experiences. Reporting to the Director of Revenue, you will oversee the day-to-day operation of the Reservations Department while supporting the hotel’s overall revenue strategy.

The Role

As Reservations Manager, you will be responsible for managing all aspects of the reservations function, ensuring operational excellence, maximising revenue opportunities, and leading a high-performing team.

Key responsibilities include:

• Managing the day-to-day operation of the Reservations Department.
• Coordinating all reservations via telephone and email, ensuring enquiries are responded to within agreed service levels.
• Overseeing the reservations inbox and ensuring enquiries are prioritised and actioned efficiently.
• Supporting the development and implementation of pricing strategies alongside the Director of Revenue.
• Producing daily, weekly and monthly reservations and revenue reports, including pickup, pace and channel performance analysis.
• Maintaining demand calendars and forecasting business levels.
• Managing hotel systems including Opera PMS, IDeaS, SiteMinder, SynXis and other distribution platforms.
• Uploading rates, packages and promotional offers across all booking channels.
• Monitoring competitor pricing and market trends to ensure competitive positioning.
• Managing room blocks, group reservations, rooming lists and reservation accuracy.
• Participating in Revenue Meetings and providing cover for the Director of Revenue when required.
• Developing and maintaining strong relationships with key business partners and online distribution channels.
• Ensuring all reservations are correctly segmented and revenue data remains accurate.
• Leading, mentoring and developing the Reservations team through training, coaching and performance management.
• Preparing departmental rosters and managing attendance records.
• Completing probation reviews, appraisals and ongoing staff development.
• Maintaining departmental SOPs and ensuring service standards are consistently achieved.
• Managing guest feedback relating to reservations and communicating trends to senior management.

About You

The successful candidate will have:

• Previous experience in a Reservations Manager or similar supervisory role within a hotel environment.
• Strong knowledge of hotel reservations, revenue management and distribution channels.
• Experience using Opera PMS (knowledge of Concept would be advantageous).
• Excellent communication and relationship-building skills.
• Strong organisational and analytical abilities with exceptional attention to detail.
• A proactive and commercially focused approach.
• The ability to lead, motivate and develop a successful team.
• Confidence working within a fast-paced hospitality environment.

What’s on Offer

Our client offers an excellent working environment together with a competitive benefits package, including:

• Ongoing investment in professional development through internal and external training programmes
• Excellent career progression opportunities
• Employee recognition programme
• Refer-a-Friend Scheme
• Employee Assistance Programme
• Staff social events
• Uniform provided
• Meals while on duty
• Generous discounts on accommodation, food and beverage, leisure
• Life Assurance

If you are an experienced Reservations professional looking to take the next step in your career with a prestigious hospitality employer, we would love to hear from you.