General Manager | 5* Hotel | 1359010

Posted 21 hours ago

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Permanent
Ireland
Posted 21 hours ago

Red D

General Manager – 5 Star Hotel, Ireland

The Role

An exciting opportunity for an experienced and commercially focused General Manager to lead a 5 star hotel in Ireland.

Working closely with the Directors, the General Manager will have a central role in leading the hotel operation and delivering the vision and objectives for the property. This is a senior leadership position requiring a highly visible, energetic and hands-on individual who can lead the team, drive standards and deliver strong commercial performance.

The successful candidate will have a strong understanding of the Irish luxury hospitality market and proven 5 star experience. They will bring energy, drive and commercial focus to the role, together with the leadership ability to inspire teams and deliver an exceptional guest experience.

Key Responsibilities

Leadership & Strategy

Provide strong day-to-day leadership across the hotel operation.
Work closely with the Directors to deliver the vision, strategy and objectives for the hotel.
Translate the overall vision into clear operational priorities and high standards.
Lead and develop the senior management team, creating a culture of accountability, service excellence and professional development.
Be a highly visible presence across the hotel for both guests and colleagues.
Drive continuous improvement across the operation.
Identify opportunities to enhance the hotel’s performance, reputation and guest experience.

People & Culture

Build, develop and retain a high-performing management team.
Ensure department heads are aligned with the hotel’s objectives and standards.
Develop future leadership talent within the business.
Set clear expectations and ensure strong communication across all departments.
Create an environment where high standards, teamwork and accountability are embedded within the culture.

Guest Experience & 5 Star Standards

Maintain and continually improve 5 star standards across all areas of the hotel.
Take ownership of the overall guest journey and ensure consistently exceptional service.
Bring a strong understanding of the expectations of luxury hotel guests in the Irish market.
Build relationships with key guests and ensure a highly personalised service experience.
Monitor guest feedback and take decisive action where improvements are required.
Ensure operational standards are consistently delivered across rooms, food and beverage, events and all guest-facing areas.

Commercial & Financial Management

Take responsibility for the hotel’s commercial performance and financial results.
Drive revenue growth and profitability across all departments.
Develop and manage budgets, forecasts and business plans.
Monitor financial performance and identify opportunities to improve profitability.
Ensure effective cost management without compromising guest experience or 5 star standards.
Identify and develop new commercial opportunities.
Contribute to longer-term business planning and investment decisions.

Operations

Have overall responsibility for the day-to-day operation of the hotel.
Ensure all departments operate efficiently and consistently to the required standards.
Maintain strong operational oversight across all areas of the property.
Address operational challenges quickly and effectively.
Ensure compliance with all relevant legislation, health and safety requirements and company policies.
Continually review processes and identify opportunities to improve efficiency and service delivery.

Market Position & Relationships

Represent the hotel within the Irish luxury hospitality market.
Develop strong relationships with key industry contacts, corporate partners, suppliers and other stakeholders.
Protect and enhance the reputation and positioning of the hotel.
Maintain a strong understanding of the Irish 5 star and luxury hospitality market.
Keep abreast of changing guest expectations and developments within luxury hospitality.
Ensure the hotel remains competitive and relevant within its market.

Candidate Profile

The ideal candidate is an experienced luxury General Manager but the role may also suit an exceptional and ambitious No. 2, Hotel Manager, Deputy General Manager or Director of Operations who is ready to take the next step into a General Manager position.

The successful candidate will have:

Proven 5 star hotel experience.
Strong knowledge and understanding of the Irish luxury hospitality market.
A strong track record of delivering exceptional operational and guest service standards.
Excellent commercial and financial understanding.
Significant experience leading hotel teams and department heads.
Strong leadership and people management skills.
High levels of energy, drive and personal ambition.
A visible, hands-on and engaging leadership style.
Strong judgement and decision-making ability.
Excellent communication and relationship-building skills.
The ability to balance commercial performance with exceptional guest experience.
A genuine passion for luxury hospitality.
The ambition and capability to take full ownership of a hotel operation.

The Person

This role will suit an ambitious hotel leader who is ready to make a significant step in their career.

The successful candidate will be energetic, driven and highly engaged, with the ability to build strong relationships, inspire a team and make things happen.

They will have the confidence to lead from the front, the commercial awareness to understand the wider business and the operational strength to maintain exceptional 5 star standards.

A strong understanding of the Irish luxury market is essential, as is proven experience within a 5 star hotel environment.